Terms of Use
These terms apply to the Clairwave web platform, with or without an account. By using the platform you accept them. The public AI-assistant (MCP) endpoint has its own terms. Confidential workspaces, where Clairwave has enabled them for an account, are also governed by the Confidential Workspace Addendum.
1. The service
Clairwave provides ocean-acoustics modelling, environmental data and vessel information for research, planning and education. Results are model estimates built on climatology and public data. They are provided "as is" and are not a substitute for measurements, certified survey products or navigational publications. Do not rely on them for safety-of-life, navigation or regulatory compliance decisions. GPU-accelerated solvers are provided subject to availability.
2. Accounts
- One person per account. Keep your sign-in details to yourself and give accurate account information.
- Premium features are licensed per seat and may not be shared between people.
- The number of active sign-in sessions per account may be limited; signing in on a new device can end the oldest session.
3. Acceptable use
- Interactive use only. Do not use scripts, bots, browser automation or direct API calls to run simulations, download results or collect data in bulk, unless Clairwave has agreed to it in writing. For larger studies, contact us — we offer project work and reports.
- Do not try to get around usage limits, for example with several accounts or by spreading requests over many addresses.
- Do not access other users' data, probe or overload the platform's services, or reverse-engineer them.
- Do not use the platform for anything unlawful.
4. Usage limits
To keep the service responsive for everyone, compute-heavy features have limits. Current limits for 3-D simulations (rolling 24 hours):
| 3-D simulations per 24 h | Running at the same time | |
|---|---|---|
| Guest / free account | 10 | 1 |
| Premium | 100 | 3 |
Other features are rate-limited per connection. Limits may change at any time.
5. Stored results
- Simulations run without an account are kept for 7 days; those run from an account are kept for 30 days unless you keep them (Premium long-term storage, subject to a quota).
- You may use and publish results, keeping a reference to Clairwave as the source.
6. Suspension
We may limit, suspend or close access, and delete stored results, where these terms are broken or the service is being abused, normally without prior notice where abuse is ongoing.
7. Liability
To the maximum extent permitted by law, Clairwave Inc. is not liable for any loss arising from use of, or reliance on, the platform or its results.
8. Export controls and sanctions
The platform, its software and its results may be subject to the export-control and sanctions laws of Canada and of other countries. You agree to use them only in compliance with those laws. To comply with these laws, Clairwave may block access from certain countries or regions, restrict particular features by location, and refuse or end access without notice.
9. Monitoring of use
To run the service, enforce these terms and the usage limits, and keep accounts secure, Clairwave monitors how the platform is used. This includes:
- logging the IP address of visits, sign-ins and requests, with the time, the page or feature used and the browser type;
- where needed, using the approximate location (country or region) of an IP address, as reported by our network provider, for example to apply location-based access restrictions (section 8);
- for signed-in users, recording which account ran each simulation and how many sign-in sessions are active.
We use this information to detect and investigate abuse, automated use, shared accounts, security incidents and access from restricted locations (sections 2, 3 and 8), to keep the service working, and to meet legal and regulatory obligations. We do not sell it. Logs record your account by an internal identifier, not your e-mail address, and simulation positions only approximately.
How long we keep data
| Data | Kept for |
|---|---|
| Access, sign-in and activity logs (including IP addresses) | 12 months |
| Simulations run without an account | 7 days |
| Simulations run from an account | 30 days, or until you delete them; Premium runs you keep stay until you delete them |
| Job records and usage counters | up to 14 days |
| Simulations and results inside a confidential workspace | not stored or logged; deleted when the workspace ends (see the addendum) |
| Account, saved areas, fleets and course progress | until you delete your account |
| Backups | about 10 weeks (the ten most recent weekly backups) |
Stored simulations from an account can be opened only by that account. You can delete your account in the app (Account › Delete my account): this removes your stored simulations, jobs, saved areas, fleets, course progress and sign-in. Logs and backups are kept for the periods above, for security and legal reasons: after you delete your account, copies of your data can remain in our encrypted backups until those backups are rotated out, at most about 10 weeks later. Records of licensed manual copies and payments are kept as business records. To ask what we hold about your account, contact us.
Operations and service providers
Clairwave runs the platform with the help of service providers, including network and security services (Cloudflare), payments (Stripe) and weather and ocean data providers. We also use AI-assisted tools, including large-language-model assistants operated by our staff, to build, operate, monitor and secure the platform. These tools may process system data such as logs, configuration and stored results under our control, and only for those purposes. Service providers process data under their own terms and security commitments.
10. Contact
Clairwave Inc., Halifax, Nova Scotia, Canada · [email protected]